Frequently asked questions
1. What is TurboMed XTERN? Who is it suitable for? TurboMed Advantages of TurboMed XTERN - Designed to place the device on the outside of the shoe. This makes it unnecessary to reserve a shoe size. - flexible Helps in wiggling the toes Can be used on sloping areas. - The device does not touch the feet or ankles. Does not cause irritation to the body - Easy to remove and use with other shoes. Suitable for many types of shoes.
2. How many models of TurboMed XTERN are there and how are they different? TurboMed XTERN comes in three models: XTERN Classic, XTERN Summit, and XTERN Frontier. XTERN Classic: Think outside the shoe With the idea of not wanting the device to come into contact with the body. This causes the device to be installed outside the shoe. Can be easily removed and replaced with shoes. Suitable for everyday use. XTERN Summit: Light & Slim It has been developed to be lighter, smaller in size. , has more strength and flexibility Suitable for adventure activities that require angle and strength. XTERN Frontier: Comfortable & Easier It is designed to make it easier to wear the device. Suitable for users who also have weakness in their arms. (Stroke patient)
3. How is TurboMed XTERN used? TurboMed XTERN is easy to install. Just attach the clip to the shoe. and attach the device to the shoes, after which the user can put on the shoes Can be used immediately Users can easily move the device with another pair of shoes. Because in each box of equipment There will be 5 locking clips for users to attach the locking clips to frequently used shoes. This eliminates the need to waste time moving equipment with other pairs of shoes.
4. What is the service life of TurboMed XTERN equipment? TurboMed XTERN has a long lifespan. The structure has been tested to move up and down more than 1,000,000 times and is made from high quality thermoplastic. flexible, strong TurboMed XTERN can adjust the angle of the ankle with heat. Makes it easier to use for a long time When the corners of the device loosen Users can adjust the angle to suit their own needs.
5. Is it possible to customize the device to suit yourself? TurboMed XTERN users can customize their equipment. And in the case of wanting to adjust the size to be larger You can purchase spare parts to increase the size of the equipment. TurboMed XTERN can adjust the angle of the ankle with heat. Makes it easier to use for a long time When the corners of the device loosen Users can adjust the angle to suit their own needs.
6. How long is the TurboMed XTERN warranty? TurboMed And each model will have different warranty details. XTERN Classic (2 year warranty): FRONT SHOE SECTION "U" SHAPE, REER HEEL SECTION SUPPORT, MAIN POSTERIOR SECTION "Y" SHAPE XTERN Summit (3 year warranty): Main Brace Body, Front Shoe Section "U" Shape, Calf Section XTERN Frontier (2 year warranty): Main Brace Body, Front Shoe Section "U" Shape, Shin Arch Section
7. Want to try and order What must I do? Those interested can study the details. and make an appointment to try the use You can contact via Line OA, Fackbook page, Website.
8. Preparation for testing and measuring equipment size What must I do? Once the information has been filled out and an appointment date has been received Users must prepare shoes for installing the XTERN device (sneakers are recommended). But in the event that shoes are not prepared, the company provides shoes for testing. There are many styles of shoes suitable for XTERN, just in the beginning. Recommended are sneakers. In order to be concise and easy to hold the lock clip.
9. What kind of shoes are suitable for XTERN? Shoes suitable for XTERN come in many styles, but only in the beginning. Recommended are sneakers. In order to be concise and easy to hold the lock clip. Shoes should be comfortable and snug around the ankle. Because when used together with equipment There will be pressure on the base of the heel, so if it is not tightened it will result in ineffective use. - The base of the heel has a wide base. To be able to support the equipment Don't let it fall down. - The nature of the upper fabric on the back of the foot should be strong. Ready to receive pulling force from equipment - Characteristics of eyelets for attaching clips It should be strong. Ready to receive pulling force from equipment (It looks like a shoelace hole. and avoid those that have fabric loops sticking out of the shoe)
10. After testing and ordering production Product lead time? TurboMed XTERN is a device that must be customized to suit each user. Therefore, once the size measurement is complete Production time is approximately 7-10 business days.
11. Contact us You can contact via Line OA, to ask for information and make an appointment to test the equipment.